Frequently Asked Questions

Related Links

Balloon Gas - FAQ

As well as being experts in helium balloon gas we have an extensive range of balloons, filling kits and accessories.

Many people don't realise that BOC can be your single source supplier for all things balloon related!

Simply follow the related links for more details on our products.


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Q
Where can I collect my gas from?
A

You can collect your gas through our extensive network of over 60 Tradequip stores and more than 300 agents.

Use our Storefinder facility to find your nearest stockist. 

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Q
I'd rather have my gas delivered - is this possible?
A

Yes. 

BOC has a superb nationwide delivery network.  If you order your gas before 3pm we can usually deliver the next day, although restrictions may apply in certain areas.

Please call our Customer Service Team on 0800 111 333 for further details.

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Q
What types of balloon gas cylinders do you have in the range?
A

For full details of our cylinder range, simply follow the link.

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Q
How do I convert from m3 to ft3?
A

1 cubic metre is approximately 35.31 cubic feet.  Therefore to convert m3 to ft3 you multiply by 35.31.  To convert from ft3 to m3, divide by 35.31.

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Q
What types of filling kits and equipment do you offer?
A

For details of our full range of filling kits and accessories, please click here.

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Q
When I buy balloon gas from BOC, does the cylinder become mine?
A

No.

All cylinders remain the property of BOC.  You will be charged rental rather than having to buy the cylinder.

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Q
Can you explain my invoice to me?
A

Follow this link to get to invoices explained.(pdf download)

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Q
Where can I get the Balloon Occasions disposable cylinder from?
A

Most BOC stores and some agents stock Balloon Occasions.

Please use our Storefinder search to locate you nearest store, and call them to check availability.

Otherwise call the Customer Service Team on 0800 111 333 who will be happy to help.

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Q
What are these themed balloon packs I keep hearing about?
A

We have a range of themed balloon packs available to suit a range of celebrations and occasions.

For full details go to our 'Themed Balloon Packs' page.

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Q
I want balloons with my company logo / design on them, can you help?
A

Yes.

We offer a full custom print facility, please contact us for further details.

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Q
How can I order from BOC?
A

In order to trade with BOC, you will need to open an account.

Once you are an account holder, not only can you enjoy all the benefits of BOC's outstanding customer service, but also access online help regarding your cylinder holdings, account balance and invoice history. 

Follow this link for information on opening an account

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