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Drinks Dispense Gas – FAQs
Frequently asked questions about drinks dispense gases.
Please talk to your local Sales and Service person the next time he visits, or alternatively contact our Customer Service Centre on 08457 302 302 to find out about out prices - and to see if you qualify for any special rates.
All of our delivery vehicles carry on-board computers and printers to allow your BOC Sureserve Sales Service Person to print off a two-part document detailing what has been delivered.
You should always check the delivery document and sign it to confirm that you agree with the contents. You will be given a copy to retain, and you can use this to cross-reference the invoice when it arrives. The delivery slip will also tell you when your next delivery is due.
Yes, we do. Your BOC Sureserve Sales Service Person will deliver new cylinders to the point of use and take away the empties. He can also arrange a 'milk round' delivery schedule that will take the worry out of managing dispense gases.
Yes, we do. Please contact BOC Sureserve on 08457 302 302. We also supply a range of barbeques to suit your needs - speak to one of our Customer Service Team for more details.
Yes, we do. Find out about our complete range of ready-to-use, all-in-one balloon and gas cylinder packages, as well as our range of balloons for special occasions.
For more information about balloon gas options.
No. BOC Sureserve operates a regular 'milk round' delivery service. Your Sureserve Sales Service Person will provide you with regular, reliable deliveries. They will call on you on a pre-arranged day and at an agreed frequency, providing a complete cylinder management service for you.
Yes. You don't want to run out of gas - flat beer is not popular!
Because BOC Sureserve operates a 'milk round' delivery schedule, you can be confident that you'll never run out in normal circumstances. However, if you are unexpectedly busy - or if you feel that your current stocks won't last until your next scheduled delivery - then just call our Customer Service Centre on 08457 302 302 to request an additional delivery.
For information about how much gas is in each BOC Sureserve cylinder - and how much beer each one will dispense - click on the link for cylinders.
Should you find yourself in an 'out of gas' situation, for whatever reason, simply phone our Customer Service Centre on 08475 302 302 and we will get gas to you within 24 hours at no extra cost. Alternatively you can sign up to our Rapid Response premium service where we guarantee emergency deliveries within 4 hours. For further details, follow the link for 'Rapid Response'.
BOC Sureserve reserves the right to charge for an emergency delivery where we find that sufficient gas is, in fact, available to last until the next due delivery date.
The next due date for delivery can be found on your most recent delivery note - it is located underneath the name and address at the top left of the document. Remember, we operate a regular milk round service that means you will receive deliveries automatically. You do not need to order gas.
Yes. If you think you need more gas than you are currently ordering, there are two options that could provide you with greater convenience and cost-effectiveness:
For premises that use large volumes of CO2, BOC Sureserve's Large Cylinder Package or Liquid Tank offer high CO2 output. These packages require little attention from your staff.
BOC Sureserve's SureBlend is the recommended option for high-volume mixed gases users. Premises with very high dispense volumes should also consider the Gasgen nitrogen generator.
You can discuss your gas needs with your Sureserve Sales Service Person the next time he visits you. He will be able to advise you on the cost-effectiveness and safety aspects of using large cylinders.
Slow dispense carbon dioxide and mixed gases are widely used in licensed premises because they:
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give beer a creamier, longer-lasting head, improving the appearance and desirability of the product
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reduce fobbing, which means less loss and increased profits
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allow faster dispensing to ensure customers are served promptly and efficiently every time
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avoid the need for complex electric pumps
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extend the life of slower-moving draught beers.
For more information about which gas to use for which product (20kb pdf).
You could work this out by keeping careful records - but there's no need because we've done it for you. To find out how many kegs of beer, stout or lager you can expect to dispense from BOC Sureserve cylinders download this guide (38kb)
The reasons for fobbing - and some tips for correcting the problem -are set out in the table below:
Related pdf downloads:
Keep you lines clean (26KB)
The importance of temperature (29KB)
Which gas should I use (20KB)
| Possible Reason | Solution |
|---|---|
| The beer is over-carbonated | The beer has had too much gas put in it at the brewery. |
| The beer is being dispensed too quickly | Slow down dispense at the tap |
| The beer lines may be dirty | Follow our line-cleaning instructions. Download pdf above. |
| The beer is too warm | Download information on the importance of temperature |
| You may not be using the right gas mixture for the product | For more information on using the right gas download our 'Which gas should I use' guide |
You can find out about some of the reasons why this may be happening and also how to correct the fault by downloading our guide
For information on how to tell if a cylinder is empty, download our guide
Here are some reasons why your cask or keg beers may not taste right:
Related pdf downloads:
Keep your lines clean (26KB)
Which gas should I use (20KB)
The importance of temperature (29KB)
| Possible causes | Solution |
|---|---|
| The beer may be past its 'best-before' date | Contact your brewery |
| The lines may be dirty | Download our line-cleaning guide |
| You may not be using the right gas mixture for the product | Download our guide on which gas to use |
| The beer may have experienced varying temperatures | Download information on keeping the beer cool and the importance of temperature |
| The glasses may be dirty | Your glasswasher may not be working properly |
There are many reasons why beer pours flat. Here are the main causes, along with some tips for solving the problem:
Related pdf downloads:
The importance of temperature (29KB)
Which gas should I use (29KB)
| Possible causes | Solution |
|---|---|
| The beer is too warm | The cellar or line cooling system may not be working properly, so: check and adjust the cellar or line cooling equipment, call your brewery if there is a persistent problem. Download information on keeping the beer cool and importance of temperate. |
| The glasses may be dirty | Your glass washer may not be working properly |
| You may not be using the right gas mixture for the product | Download our guide on which gas to use |
Here are the usual reasons why beer is too lively - and some tips for correcting the problem:
Related pdf downloads:
Keep your lines clean (26KB)
Which gas should I use (20KB)
| Possible Causes | Solution |
|---|---|
| The beer is over-carbonated | The beer has had too much gas put in it at the brewery, so: call your brewer, who should send someone to de-gas the keg, until then, reduce or slow dispense at the tap |
| The beer is being dispensed too quickly | Slow down dispense at the tap |
| The beer lines may be dirty | Download our line-cleaning guide |
| You may not be using the right gas mixture for the product | Download our guide on which gas to use |
| The beer is too warm | Download information on keeping the beer cool and the importance of temperature |
If you are having problems with your gas cylinders, use the following guidelines to trace the source and put it right. BOC Sureserve will rectify any problem with our equipment free of charge. However, we reserve the right to apply a call out charge for a visit where the fault lies with equipment not owned by BOC Sureserve.
The gas supply has failed or a pressure gauge is on zero
There may be an equipment fault, a cylinder may be empty, or there may be a gas leak:
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check the equipment for a system fault
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check whether or not a cylinder is empty. (download how can I tell when a cylinder is empty pdf for instructions)
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check for leaks. (download how to spot a gas leak pdf for instructions)
If you find a gas leak, you must take action immediately
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