Frequently Asked Questions (FAQs)

To open a new account with BOC you will need to complete an account application form. You can request your postal form by calling 0800 111 333 or by filling out a request online.  Once we have received and processed your fully completed application we will notify you and send you a Welcome Pack. 
Alternatively, visit your nearest BOC outlet/agent, where you can complete the form and open your account immediately. Visit our Store Finder to locate your nearest store.

In order to trade with BOC, you will need to open an account. To place an order, or to request a new account application form, email us at custserv@boc.com, call us on 0800 111 333 or fax us on 0800 111 555. When contacting us about a new order, please ensure that you quote your account number.

Once you are an account holder, not only can you enjoy all the benefits of BOC's outstanding customer service, but also access online help regarding your cylinder holdings, account balance and invoice history. 

Yes, we do. Please contact BOC Sureserve on 08457 302 302. We also supply a range of barbeques to suit your needs - speak to one of our Customer Service Team for more details.

Yes, we do.  Find out about our complete range of ready-to-use, all-in-one balloon and gas cylinder packages, as well as our range of balloons for special occasions. For more information, visit our Balloon Gas FAQs page.

BOC gases are used in many commercial and private industry sectors and across a range of diverse applications.

We supply over 20,000 compressed gases and mixtures.  The main industrial product groups include:

• inert gases.  Carbon dioxide (CO₂), nitrogen oxygen-free (N₂O), Pureshield argon (Ar)
• fuel gases.  Dissolve acetylene(C₂H₂), hydrogen (H₂), propane(C₃H₈), Powerjet propylene (C₃H₆)
• oxidant gases.  Compressed air, oxygen (O₂)
• shielding gases.  Alushield, Argoshield, Stainshield
• laser and assist gases 
• refrigeration gases
• cryogenic gases
• Foodfresh gases
• balloon gas
• BOC also supply non-industrial gas for medical use, hospitality and scientific research 
  

In addition to our standard gas products we also offer a range of complementary goods including gas equipment, arc equipment, filler materials, trade tools and safety products.

You can browse these products via the BOC Industrial Products Catalogue or BOC Safety Products Catalogue.

You can use our online Store finder facility to locate your nearest BOC outlet, partner or agent. 

Below is a comprehensive list of technical information sources from BOC:

• technical library - online reference information and guidance about gas processes, materials used in cutting and welding, plus a handy set of online technical tools such as calculators and converters. All available on this website
• product information - online technical information about each of our gases is available on this website
• technical training and safety workshops - essential practical training for users of compressed gases
• BOC Tradefile - the ultimate practical reference guide for welding, cutting, using gas and health and safety, presented in a durable binder

We also have a number of technical experts across the UK - if you would like to contact your local expert, call our customer service centre on 0800 111 333.

For information about our current pricing, please contact us on 0800 111 333.

The preferred payment method for account purchases is via Direct Debit.  This gives you, the customer, an added bonus of allowing you five additional days credit.

Alternatively, you can pay via cheque, BACS or credit/debit card. 

In our outlets we also accept cash payment in addition to credit/debit cards.

Payment methods can also be viewed on the reverse of your invoice.

For more information visit our ways to pay section.