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Contact & Support

For a full list questions and answers by category type, please refer to the left hand side menu.


Frequently Asked Questions

  • Questions:

    • How do I open an account with BOC?

      To open a new account with BOC you will need to complete an account application form. You can request your postal form by calling 0800 111 333 or by filling out a request online.  Once we have received and processed your fully completed application we will notify you and send you a Welcome Pack.

      Alternatively, visit your nearest BOC outlet/agent, where you can complete the form and open your account immediately. Visit our Store Finder to locate your nearest store.

    • How can I order from BOC?

      In order to trade with BOC, you will need to open an account. To place an order, or to request a new account application form, email us at custserv@boc.com, call us on 0800 111 333 or fax us on 0800 111 555. When contacting us about a new order, please ensure that you quote your account number.

      Once you are an account holder, not only can you enjoy all the benefits of BOC's outstanding customer service, but also access online help regarding your cylinder holdings, account balance and invoice history. 

    • Do you sell propane gas for barbeques?

      Yes we do, please contact BOC Sureserve on 08457 302 302. We also supply a range of barbeques to suit your needs - speak to one of our Customer Service Team for more details. Alternatively visit your nearest BOC store where we have a full range of barbecue gases available for collection. Visit our Store Finder to locate your nearest store.

    • Do you sell balloons and balloon gas?

      Yes, we do.  Find out about our complete range of ready-to-use, all-in-one balloon and gas cylinder packages, as well as our range of balloons for special occasions. For more information, visit our Balloon Gas FAQs page.

    • What gas products can I buy from BOC?

      BOC gases are used in many commercial and private industry sectors and across a range of diverse applications.

      We supply over 20,000 compressed gases and mixtures.  The main industrial product groups include:

      - Inert gases: Carbon dioxide (CO2), nitrogen oxygen-free (N2O), Pureshield argon (Ar)
      - Fuel gases: Dissolve acetylene(C2H2), hydrogen (H2), propane(C3H8), Powerjet propylene (C3H6)
      - Oxidant gases: Compressed air, oxygen (O2)
      - Shielding gases: Alushield, Argoshield, Stainshield
      - Laser and Assist gases 
      - Refrigeration gases
      - Cryogenic gases
      - Foodfresh gases
      - Balloon gas

      BOC also supply non-industrial gas for medical use, hospitality and scientific research.

    • What non-gas products can I buy from BOC?

      In addition to our standard gas products we also offer a range of complementary goods including gas equipment, arc equipment, filler materials, trade tools and safety products.

      You can browse these products via the BOC Industrial Products Catalogue or BOC Safety Products Catalogue.

    • Where can I find my nearest BOC outlet or agent?

      You can use our online Store finder facility to locate your nearest BOC outlet, partner or agent. 

    • Where can I find useful technical information?

      Below is a comprehensive list of technical information sources from BOC:

      Technical library - online reference information and guidance about gas processes, materials used in cutting and welding, plus a handy set of online technical tools such as calculators and converters. All available on this website

      Product information - online technical information about each of our gases is available on this website

      Technical training and safety workshops - essential practical training for users of compressed gases

      BOC Tradefile - the ultimate practical reference guide for welding, cutting, using gas and health and safety, presented in a durable binder

      We also have a number of technical experts across the UK - if you would like to contact your local expert, call our customer service centre on 0800 111 333.

    • Where can I find current pricing information?

      For information about our current pricing, please contact us on 0800 111 333.

    • How can I pay my invoice?

      The preferred payment method for account purchases is via Direct Debit.  This gives you, the customer, an added bonus of allowing you five additional days credit.

      Alternatively, you can pay via cheque, BACS or credit/debit card. 

      In our outlets we also accept cash payment in addition to credit/debit cards.

      Payment methods can also be viewed on the reverse of your invoice.

      For more information visit our ways to pay section.

    • Does BOC offer a cylinder tracking service?

      Yes BOC is introducing cylinder tracking in the UK and Ireland. For further information please visit our cylinder tracking web pages.

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More Information

Call us on 0800 111 333
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