To open a new account with BOC you will need to complete an account application form.
Follow this link for more information on opening an account.
For an example invoice download pdf file understanding your BOC invoice
The layout is as follows:
- top left shows name and contact details
- top right gives invoice number and the type of invoice - i.e. an invoice, credit note or facility charge
- main invoice indicates sales, rental and VAT charges
Under this heading you will see the following:
- advice note stating the date and branch of supply and the delivery number
- purchase number and/or the name of the person placing the order
- your location, account number and address for where the items were delivered
- list of products purchased
- fixed charge. Either a delivery charge or a transaction charge if the cylinder is collected at a retail outlet
- total charge for sales
Under this heading you will see the following:
- your account number and address for where the cylinders are held
- type of gas, cylinder size and number of cylinders rented
- total charge for rental
- bottom left. Overall total
The preferred payment method for account purchases is via Direct Debit. This gives you, the customer, an added bonus of allowing you five additional days credit. Just print out the Direct Debit form, complete your application and post it to us at:
Alternatively, you can pay via cheque, BACS or credit/debit card.
In our outlets we also accept cash payment in addition to credit/debit cards.
Payment methods can also be viewed on the reverse of your invoice. For more information visit our ways to pay section.
For information about our current pricing, please contact us on 0800 111 333.
If you do not pay your bills on time this may affect your ability to order/receive products from us.
We ask that if you are unable to pay for any reason you contact our Customer Service team on 0800 111 333 to discuss the matter.
Please contact us on 0800 111 333 or email us using the 'Contact Us' link.
Please call our customer services team on 0800 111 333 who will be happy to help.
We accept payments by credit and debit card through Visa, Mastercard and American Express. There are no service fees on credit card payments.
Please allow up to 72 hours from the order being placed for the issuing bank to process the transaction.
You will receive an order confirmation email that will serve as a receipt for your payment. You will be able to see via the My Account link that the invoice has been paid in full.
Check your details are entered correctly. If the card is still declined contact your bank to ensure there are sufficient funds available.
BOC's minimum cylinder rental period is one month. This means part month rentals will be charged as a full month. For example, a cylinder returned during May will be subject to a rental charge for the full month of May.
If you have returned cylinders but are being charged for them beyond the month of return, you should contact us on 0800 111 333.
We will need to confirm that the cylinders were returned to the same location and on the same account number to which they were supplied.
If this is not the case we will need to amend our records. Please have your returns note number ready when you call our Customer Service centre to amend your records.
A breakdown of the charges and payments for cylinder gas can be found on www.BOConline.co.uk
Rental charges cover the maintenance and replenishment of our cylinder stocks, helping us to ensure you are supplied with cylinders that are safe, reliable and fit for the purpose of containing gas. We test our cylinders regularly and replace those that have reached the end of serviceable life with new stock, and we continue to invest in development of different cylinder types to meet your supply needs.
BOC has a rental charge for all cylinders. Unless otherwise requested, all new cylinders taken will default to annual rental.
There are four rental period options:
Monthly - charged in arrears for the previous month. If you pay monthly rental charges and increase your holdings, you will be charged a full months rental for the extra cylinders at the end of the month in which you obtained them.
Quarterly - payable in advance.
Annual - charged once a year in advance. If you pay annual rental charges and increase your holdings before renewal, you will be charged rental for the additional cylinders from the date of first rental until the renewal date of the existing cylinder rental. For example, if your renewal date is 1st January, and you add an extra cylinder in the previous June, you will be charged 7 months rental on the additional cylinder. On 1st January you will be charged 12 months rental for all cylinders. If your holdings decrease, you will receive a credit note for the number of months left on your rental. 3 or 5 yearly - available for small cylinders only and suitable for customers with stable holdings - No pro rata credit is available should the cylinders be returned before the renewal date.
The renewal date is always the first of the month in which you first obtained the cylinder.
Invoice fees are applied to all orders placed on your BOC account and you have not opted to pay by direct debit
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