- I have a problem opening my cylinder
If you are having problems opening or closing your cylinder watch this short video which explains some quick and simple checks to help resolve the problem.
- What information is needed by BOC to answer a cylinder query?
This video guide covers what essential information is needed by BOC to quickly and efficiently answer any queries you may have about a cylinder.
- Why does my GENIE® cylinder digital display not show 100%?
If your newly filled GENIE® cylinder digital display doesn’t show 100% watch this quick guide to understand why.
- What can I do to prevent and detect leaks?
Watch this video to learn how to care for your cylinder and what regular checks can be made to help prevent and detect leaks.
- Why does my new cylinder feel half full or empty?
If you are concerned your new cylinder feels half full or empty before contacting BOC it is a good idea to check the cylinder type. Watch this short video to find out more.
- How do I correctly fit a new propane cylinder to a forklift truck?
Watch this guide on how to fit a new propane cylinder to a forklift truck, the video also includes safety and best practise advice.
- How can I effectively manage my cylinder stock?
Watch this video for helpful advice and tips on how to keep track of your cylinder stock.