- What are your delivery options and charges?
Industrial gas cylinder delivery
BOC use our own vehicle fleet to deliver your gas cylinders. Orders placed before 4pm on a working day will typically be delivered the next working day. Delivery charges will apply which cover both delivery and collection of empties. If you have opened a BOC account online and placed an order before 4pm on a working day, this will typically be delivered the next working day. Any accounts opened and orders placed after 4pm will be delivered the day after the next working day.
Special gas cylinder delivery
Special gases that are available to order online will typically be delivered the next working day when orders are placed before 4pm on a working day. Other special gases are made to order and typically 1-2 weeks lead time. Please contact our special gas team on 0800 02 800 for more information. Delivery charges will apply which cover both delivery and collection of empties.
Liquid and dispense gas deliveries
These are provided through our managed services Cyrospeed and Sureserve respectively.
Gas delivery charges
Standard cylinder delivery is charged at £54.15 + VAT.
Equipment & safety products delivery
Orders placed online will normally be delivered to your door within 24 - 48 hours. This delivery time applies to orders placed on Monday to Thursday before 4pm. Orders outside these times and on bank holidays may take longer.
Delivery options for online Equipment & Safety products
Standard Delivery £5 or free if you spend over £50 + VAT
- How do I change or update my delivery details online?
If you are an existing BOC account customer you will not be able to update your delivery address details online, you will be able to send a request to our customer service team by using either the contact enquiry form which is also accessible from your account profile or from checkout.
- An item is missing from my order, what should I do?
Check your order, it may be a split delivery otherwise contact our customer service team on 0800 111 333 or via Live Chat and have your order reference number to hand.
- I missed the delivery of my order, how can I arrange re-delivery?
Equipment and Accessories
In the event of an unsuccessful delivery, please contact us on 0800 111 333 to rearrange delivery.
Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on 0800 111 333.