Frequently Asked Questions (FAQs)Our Customer Service Centre are always on hand to answer any queries you may have. However, below is a list of some of the most frequently asked questions.

BOC gases are used in many commercial and private industry sectors and across a range of diverse applications.

We supply over 20,000 compressed gases and mixtures.  The main industrial product groups include:

- Inert gases: Carbon dioxide (CO₂), nitrogen oxygen-free (N₂O), Pureshield argon (Ar)
- Fuel gases: Dissolve acetylene(C₂H₂), hydrogen (H₂), propane(C₃H₈), Powerjet propylene (C₃H₆)
- Oxidant gases: Compressed air, oxygen (O₂)
- Shielding gases: Alushield, Argoshield, Stainshield
- Laser and Assist gases 
- Refrigeration gases
- Cryogenic gases
- Foodfresh gases
- Balloon gas

BOC also supply non-industrial gas for medical use, hospitality and scientific research.

In addition to our standard gas products we also offer a range of complementary goods including gas equipment, arc equipment, filler materials, trade tools and safety products.

You can purchase these items on BOConlineshop.co.uk

Below is a comprehensive list of technical information sources from BOC:

Technical library - online reference information and guidance about gas processes, materials used in cutting and welding, plus a handy set of online technical tools such as calculators and converters. All available on this website

Product information - online technical information about each of our gases is available on this website

Technical training and safety workshops - essential practical training for users of compressed gases

We also have a number of technical experts across the UK - if you would like to contact your local expert, call our customer service centre on 0800 111 333.

The preferred payment method for account purchases is via Direct Debit.  This gives you, the customer, an added bonus of allowing you five additional days credit.

Alternatively, you can pay via cheque, BACS or credit/debit card. 

In our outlets we also accept cash payment in addition to credit/debit cards.

Payment methods can also be viewed on the reverse of your invoice.

For more information visit our ways to pay section.