- Why has BOC introduced this charge?
Every week BOC is unable to deliver around 300 orders that customers placed with us but declined to accept the delivery or were not present to receive them.
The introduction of the charge is intended to reduce the number of failed deliveries and cut down on unnecessary costs incurred by BOC, as well as reducing the risk of product or cylinder shortages.
- When did BOC introduce the failed delivery charge?
The failed delivery charge has been effective from 1st January 2017.
- Does the introduction of the failed delivery charge change T&Cs of my contract with BOC and do I need to sign a new one?
No. The General Conditions of Sale already include clause 1g, whereby BOC may charge for abortive journeys. The terms and conditions are repeated in standard gas supply contracts.