Information for hospitality customers

Need to restock your drinks dispense gas?

Order your gas in seconds and during quieter periods and evenings. The online shop is switched on 24/7

As our call wait times are longer than usual, we recommend that you use our online services.

Not sure which gas you need to order? That’s not a problem. Online we keep a record of all the gases you ordered. You just have to sign in, choose ‘Re-order’ and you will find the list of your frequently ordered products. You can also re-order from your cylinder holdings. If you are ordering online for the first time, you will need to register using a delivery document or an invoice.

Our on-demand order service does not automatically include access to free emergency deliveries, as you will be responsible for managing your own stock levels and orders. Deliveries of fewer than three small size cylinders (sizes E, B, SB, V, R or S) will incur a delivery charge of £15.

When you are running low on gas:

Re-order online, via our app, or by phone
We will deliver on the next available day that we are in your area
Orders placed before 3pm will be delivered on your next available delivery day
Your previous orders show in your online account, so just a few clicks to re-order
Automate your regular deliveries, set up purchasing lists and reminders
Access proof of delivery notes


Helpful downloads

Please read our equipment start up guide for outlets post lock-down to ensure the safe restoration of your beverage gas.

Check how many kegs and pints you can dispense from each cylinder size in this handy guide.

Put this QR code poster up next to your cylinders. When scanned with a smartphone camera, it will take you straight to the re-ordering section of our site.


Simplify your gas buying with our online features & tools

Shop faster

Spend less time managing purchasing and re-order the items you buy most often in just a few clicks. Set up purchasing lists and reminders. Set your preferred delivery schedule and automate your regular deliveries. Instant order confirmation with your exact delivery date, with your 4-hour delivery slot confirmed by email or text on the morning of your delivery.

Track & schedule deliveries

Track your deliveries within a 4-hour delivery time slot taking into consideration your opening hours. Set your delivery preferences to schedule your gas delivery when it's most convenient for you. Download proof of delivery notes with accurate delivery information, including the time of delivery, address and the name and signature of the person who accepted your delivery.

Flexible payment options

Manage your cash flow, ease reconciliation and administration by paying on credit account with 20-days terms at no extra cost, or by credit or debit card.

Multi-user account

Your entire team can access your BOC account with individual logins. The level of access is granted based on your employees role in your business, controlling what they can see and do in the account.

Streamlined Account Management

Detailed account features and tools that give you a complete view of your account. Filters for PO number and invoices help you spend less time managing your administration. Find copies of your statements and invoices with line item detail available to easily to print for your records.

Clear cylinder holdings

Greater visibility of the cylinders you have in stock on site with detailed downloadable reports for each location in your account. All cylinders supplied by BOC have their barcode scanned at each delivery and when returned to BOC making tracking and visibility quicker and easier.

Easy reconciliation

Add PO numbers and other business information for easier approvals, tracking and reconciliation. Detailed, downloadable VAT invoices.

Barcode scan to order

A mobile solution for busy customers working in fast-paced industries. On scanning the barcode of any BOC cylinder with our mobile app, the gas is automatically added to your secure shopping cart. Just adjust the refill and return quantities before completing the order.

Our customers rate us 4.5 out of 5 for ease of doing business

* 4.5 out of 5 is an average score, based on the question: 'How easy is it to do business with BOC'?