Payment & Charges
FAQs

1. How can I pay my invoice or balance?

Direct Debit

Direct Debit is a convenient, automated method of paying your bills. BOC’s Direct Debit customers gain five extra days credit and avoid additional fees. You can set up a new Direct Debit online by signing in to your online account and going to My Account Profile.

Go to Direct Debit

Online

You can pay online by debit or credit card using Quick Pay or sign in to your online account to view and pay your invoices or account balance.

Go to Quick Pay

Via Bank

You can pay your BOC invoice by:

BACS, CHAPS, FPS or through online banking to BOC Ltd, Sort Code 40-02-50, Account Number 11407201

IBAN GB49MIDL 40025011407201

SWIFT/BIC MIDLGB22

Please allow 3 working days for a BACS payment. Please quote your BOC account number and the invoice number you are intending to pay. Please email all remittance advices to remit.advice@boc.com. If you are paying directly into a bank please use a bank giro slip and ensure you quote your BOC account number and invoice number.

By Post

Please make cheques payable to BOC Ltd and send your payment and remittance slip to BOC Ltd, PO Box 12, Priestley Road, Worsley, Manchester, M28 2UT.

2. How do I arrange to pay for my orders by invoice?

Monthly, weekly and transactional invoicing can be offered to customers. Bespoke and customised invoices are available to select customers although restrictions apply. Contact customer services via Live Chat or on 0800 111 333 who will make arrangements or alternatively go to your local store and complete the forms there.

3. What happens if I don't pay my invoice on time?

As a registered user with an existing BOC account, any gas you order online will be added to your account and payable in accordance with your payment terms. If you do not pay your bills on time this may affect your ability to order or receive products from us. It is therefore very important that if you are unable to pay for any reason you contact customer services via Live Chat or on 0800 111 333 to discuss the matter.

4. What are my payment terms?

Normal terms of payment are by direct debit to be taken on the earliest banking day to the twenty fifth day of the month following the month of invoice date. In the case of methods of payment other than Direct Debit, full payment of invoices in cleared funds must be received by BOC by the twentieth day of the month following the month of invoice date.

5. How can I set up a Direct Debit?

To set up a new Direct Debit or change an existing Direct Debit go to My Account > My Account Profile > Direct Debit and follow the on screen instructions. Go to Direct Debit now.

You must have access to your accounts section in order to do this, if you need extra access go to My Account > My Account Profile > Add an Additional Account > Choose Place Orders and View & Pay Invoices and follow the instructions on screen. Go to My Account now.

6. Which payment cards do you accept?

We accept payments by credit and debit card through Visa, Mastercard and American Express. There are no service fees on credit card payments.

7. When will payment be taken on my credit/debit card?

Please allow up to 72 hours from the order being placed for the issuing bank to process the transaction.

8. Will I receive an invoice for credit/debit card orders?

You will receive an order confirmation email that will serve as a receipt for your payment. You will be able to see via the View & Pay Invoices section in My Account that the invoice has been paid in full.

9. My payment card has been declined, what should I do?

Check your details are entered correctly. If the card is still declined contact your bank to ensure there are sufficient funds available.

Questions About Charges

1. What are the charges associated with gas purchases?

View a breakdown of the charges. View charges and payments for cylinder gas

2. Why do I pay surcharges?

Read more about our surcharges.

3. Why is an invoice fee (non-direct debit fee) being allocated to my order?

Invoice fees are applied to all orders placed on your BOC account and you have not opted to pay by direct debit.

4. What is the difference between the types of cylinder rental?

BOC has a rental charge for all cylinders. Unless otherwise requested, all new cylinders taken will default to annual rental.

There are four rental period options:
Monthly - charged in arrears for the previous month. If you pay monthly rental charges and increase your holdings, you will be charged a full months rental for the extra cylinders at the end of the month in which you obtained them.

Quarterly - payable in advance

Annual - charged once a year in advance. If you pay annual rental charges and increase your holdings before renewal, you will be charged rental for the additional cylinders from the date of first rental until the renewal date of the existing cylinder rental. For example, if your renewal date is 1st January, and you add an extra cylinder in the previous June, you will be charged 7 months rental on the additional cylinder. On 1st January you will be charged 12 months rental for all cylinders. If your holdings decrease, you will receive a credit note for the number of months left on your rental.

3 or 5 yearly - available for small cylinders only and suitable for customers with stable holdings - No pro rata credit is available should the cylinders be returned before the renewal date.

The renewal date is always the first of the month in which you first obtained the cylinder.

5. Why do I need to pay rental on cylinders?

Rental charges cover the maintenance and replenishment of our cylinder stocks, helping us to ensure you are supplied with cylinders that are safe, reliable and fit for the purpose of containing gas. We test our cylinders regularly and replace those that have reached the end of serviceable life with new stock, and we continue to invest in development of different cylinder types to meet your supply needs.

6. What are your rental and surcharge prices?

Industrial Gases Price List - Charges Effective April 2019
Price List – UK (PDF)

Medical Gases Price List - Charges Effective 1st October 2018
Price List – UK (PDF)

Balloon Gases Price List - Charges Effective 1st January 2019
Price List – UK (PDF)

Special Gases Rental Price List - Charges Effective 1st January 2019
Rental Price List – UK (PDF)

Possible charges are:
Non-Direct Debit Fee - £3.00 per invoice
Paper Invoice Fee - £3.95 per invoice
Late Payment Fee - £25.00 per incident
Debt Collection Agency Fee - £15.00 per incident
Replacement charges also apply for any BOC cylinders lost by customers.

Contact