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Following a comprehensive review of the benefits that we offer, we will be making changes to the way that our customers are rewarded. This means that, as of 18 December 2018, BOC will no longer be a Nectar partner and therefore it will not be possible to collect Nectar points on your BOC purchases.
You can continue to collect Nectar points on your eligible BOC purchases in your local Gas & Gear, online or by phone up to and including 17 December 2018.
If you would like to speak to someone within BOC about this change, please contact us via Live Chat or alternatively you can call us on 0800 111 333.
Please refer to the following frequently asked questions for more information:
Why will I no longer be able to collect Nectar points with BOC?
We have reviewed the benefits that we offer to our customers and have made the decision to leave the Nectar programme to enable us to provide alternative customer rewards.
When will you stop issuing Nectar points?
BOC will leave the Nectar programme on 18 December 2018. You can continue to collect Nectar points on your eligible BOC purchases in your local Gas & Gear, online or by phone up to and including 17 December 2018. After this date, you will no longer receive Nectar points on your BOC purchases.
What will happen to the points that I’ve already collected with BOC?
You will still be able to spend any points that you have collected with BOC at participating Nectar spend partners. You can find a full list of ways to spend points at Nectar.com
Will I still be able to collect Nectar points from other Nectar partners?
Yes. You will still be able to collect Nectar points with other Nectar partners. You can find out who you can collect points with at Nectar.com
What happens if I require a refund? Will my points be deducted?
No. We are happy for customers to keep any points earned prior to 18 December 2018.
Will you be replacing Nectar with another customer reward scheme?
Yes. We are pleased to announce that we will be launching BOCrewards↗ in early 2019. The programme will offer eligible customers a range of exclusive offers and discounts, and we will be rolling out more communications over the next few months. You can visit BOConline.co.uk/email and sign up to receive the latest news and offers from BOC.
Will I be eligible to join the new customer reward scheme?
The majority of customers with a BOC account will be eligible to join the new customer reward scheme. Unfortunately, customers who sit within our Major (key and managed) category as well as Sureserve and Healthcare (Medical) customers will not be eligible to join.
What will happen to the Nectar card data that you have recorded about me?
The Nectar card data that we hold, such as your Nectar card number, belongs to Nectar and will be handed back to Nectar at the end of the partnership. If you have a query about your Nectar account, please contact the Nectar contact centre directly on 0344 811 0811 or use Nectar’s Online Chat Service.
I collect Nectar points from BOC and I haven’t been informed of this change – why is this?
Under the BOC Nectar terms and conditions, you must be the business owner / manager or have the permission of the business owner / manager to collect Nectar points with BOC. We have therefore sent a letter to the business owner to inform them of this change.
I have received points in my Nectar account from BOC after 18 December… why is that?
Nectar points are issued to your Nectar account when goods are dispatched or invoiced, so you may receive points from BOC in your Nectar account up to 1 month later, for purchases made prior to 18 December. Nectar may also take up to 10 days to process points allocation.
If you have a query about your Nectar points allocation by BOC after 31 December 2018, please contact the Nectar contact centre directly on 0344 811 0811 or Nectar’s Online Chat Service.
Who can I speak to about this change?
If you wish to speak to someone within BOC about this change, you can contact us via Live Chat, if you have an account manager, please speak to them directly or call us on 0800 111 333.
If you would like to find out more about how to spend your Nectar points, or get further details on participating Nectar partners, please contact Nectar directly on 0344 811 0811 or use Nectar’s Online Chat Service.